TERMS AND CONDITIONS
Effective from 01.08.2017
General information
The products/services are sold by Paitamesta.com. We sell products/services to private individuals of legal age in Finland and outside of Finland. We reserve the right to change prices and shipping costs.
Ordering
The products/services are ordered primarily from www.paitamesta.com via the shopping cart.
All orders are confirmed by email and include the total price of the order, shipping costs and products/services ordered. To receive an order confirmation, a correct email address should be provided when ordering.
The customer agrees to the terms and conditions when placing an order.
Invoice order confirmation
For orders where Paitamesta sends an invoice, we will send an order confirmation email which provides:
- the reference number
- our bank account number
- order amount invoiced
You can check your account for details about your order.
Payment methods
The products/services and applicable shipping fees will be paid when placing the order. The following payment methods are accepted: Finnish online banks (Nordea, Osuuspankki, Danske Bank, Aktia, POP Bank, Säästöpankit, OmaSäästöpankki, Handelsbanken, S-Pankki, Ålandsbanken), credit/debit cards and Collector invoice/installment. Payments are handled by Paytrail Oyj. It’s also possible to pay by bank transfer and paypal.
Payment service provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
Bank transfer
You will receive the products once we see the payment in our bank account. Please make payment to Paitamesta, IBAN: FI34 1228 3000 0044 06, BIC: NDEAFIHH
Shipping
Shipping costs : Shipping costs depend on the order value and the delivery method chosen.
Shipment tracking : It is not possible to track orders sent as a letter.
If you have ordered an item that is not in stock, we will email you an estimate of the arrival date of the package.
Return and exchange policy
In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only items that are in new, unused condition and in their original packaging.
Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email and address.
For returns where payment was made using online bank payment or bank transfer, please also include your bank account number in IBAN format (FI12345-67890).
For exchanges, please include the information on what you wish to exchange the item for.
Address for returns or exchanges:
Paitamesta/On the beat Oy
Höyrylaivantie 20
02320 Espoo
We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return it accepted, a refund will be made to the original payment method.
Delivery problems and faulty products
Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, contact us immediately by email info@paitamesta.com or phone +358 44 3466696. If the package was damaged in transport, a claim must also be made with the shipping company.
Notifications must be made within 14 business days of receiving your order.
Other
We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order.
Paitamesta handles all customer information confidentially and does not disclose customer information to third parties.
